[page_header style=”divided” type=”share” text_color=”dark”] [accordion] [accordion-item title=”How long does it take to ship my order?”]

Orders are usually shipped within 1-2 business days after placing the order.

[/accordion-item] [accordion-item title=”When will my order arrive?”]

Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

[/accordion-item] [accordion-item title=”How do I track my order?”]

Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

[/accordion-item] [accordion-item title=”What’s your return policy?”]

We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

[/accordion-item] [accordion-item title=”How do I make changes to an existing order?”]

Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

[/accordion-item] [accordion-item title=”What shipping options do you have?”]

For USA domestic orders we offer FedEx and USPS shipping.

[/accordion-item] [accordion-item title=”Do you ship internationally?”]

We currently ship to the USA, Canada, UK and Australia.

[/accordion-item] [accordion-item title=”Do you sell gift cards?”]

We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

[/accordion-item] [accordion-item title=”Are your payments secure? I don’t want to give you my bank card details.”]

Yes, all payments are handled by third-party bank custodians Stripe and your bank card information never hits our servers.

[/accordion-item] [accordion-item title=”Delivery charges for orders from the Online Shop?”]

Orders submitted online can be delivered to all the countries. Shipping charge differs from the shipping address and package content. For more detail, you can check when check out.

[/accordion-item] [accordion-item title=”How long will delivery take?”]

Around 3-15 business days, you will get the package. Please note that there may be delays on rare occasions or in remote areas due to COVID-19 impact.

[/accordion-item] [accordion-item title=”What exactly happens after ordering?”]

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse within 1-2 business days.

[/accordion-item] [accordion-item title=”Do I receive an invoice for my order?”]

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

[/accordion-item] [accordion-item title=”Can I change or cancel my order?”]

Yes. If you change your mind about your purchase, you have the option cancel or change your order before shipment. Pls contact with us for shipment situation first.

[/accordion-item] [/accordion]